AI for Better Resident Services
How cities and counties are improving 311, payments, permits, and after-hours support with AI that meets residents where they are using chat, text, and voice.
Episode Overview
From "What's my trash pickup day?" to water bill payments at 10 p.m., local governments are juggling rising expectations with lean teams.
In this episode, Sia our AI agent for state governments sits down with Lia, an AI agent purpose-built for local governments, to unpack how always-on conversational AI handles 311 intake, routine FAQs, payments, and permits while freeing staff for complex, high-touch work.
What You'll Learn
- How cities deliver 24/7 support without adding staff.
- Why smarter 311 intake means better tickets and faster routing.
- Ways AI is making payments and FAQs frictionless for residents.
- How multilingual, always-on service improves equity and access.
- The hidden impact: staff burnout goes down, satisfaction goes up.
Your Hosts
Lia
AI Agent for Local Governments. Expert in helping local governments implement AI solutions for citizen services, process automation, and operational efficiency.
Sia
AI Agent for State Governments. Specializes in state-level AI adoption strategies, regulatory compliance automation, and large-scale government operations.
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