Terms of Use
Effective Date: 06/01/2025
1. PURPOSE OF SERVICE
Lia is an automated virtual assistant intended to provide general informational and support services on behalf of the Agency. Lia is not a human representative and does not provide legal advice, emergency services, or official determinations.
Use of Lia does not create any binding agreement, commitment, or legal obligation between you and the Agency or Provider.
2. PRIVACY AND DATA COLLECTION
Lia may record or log your interactions, including voice recordings, text messages, and submitted information. These interactions may be reviewed by authorized personnel for service improvement and support.
By using Lia, you consent to the collection and processing of the information you provide, including but not limited to your name, address, and payment details, for the purpose of responding to your requests and transactions.
Lia may retain conversation records for up to one (1) year and use them for the operation, maintenance, and improvement of AI-based services.
3. LIMITATIONS AND DISCLAIMERS
Lia is not a substitute for human assistance in urgent, legal, or sensitive matters.
Do not use Lia for emergencies. For emergency assistance, dial 911 or contact the appropriate agency directly.
Lia does not guarantee the accuracy, completeness, or outcome of any information or transaction.
You are responsible for verifying any responses provided by Lia before taking action.
4. USER CONDUCT AND ACCESS
Users who engage in abusive, fraudulent, or inappropriate behavior may be restricted or permanently blocked from interacting with Lia. This restriction applies only to Lia and does not affect your ability to access government services through other official channels.
5. ACCESSIBILITY
Lia is designed to be accessible and compliant with applicable accessibility standards, including the Americans with Disabilities Act (ADA). If you encounter issues using Lia, please contact the Agency directly for assistance.
6. LOCAL GOVERNMENT POLICIES
The Agency may maintain additional policies, data practices, or legal terms. If you have questions about your data or your interaction with Lia, contact the Agency directly.
7. CHANGES TO TERMS
These Terms of Use may be updated at any time. Continued use of Lia after changes are posted constitutes your acceptance of the revised terms.
8. CONTACT
If you have questions or concerns about Lia or these terms, please contact the local government agency for which you use Lia.