Security and Compliance
Trust is not optional.
Lia is designed for the security, privacy, and accessibility standards required by U.S. cities and counties. From encrypted infrastructure to responsible AI use, we prioritize trust at every layer.
30-Day Retention by Design
All conversation transcripts and voice logs are automatically deleted after 30 days. This gives your team time to review and export records — without storing unnecessary citizen data.
Need longer access? Lia offers export tools and optional auto-export workflows.
Private, Real-Time AI
Lia uses advanced natural language processing to understand and respond to citizen questions. Your data is:
- • Never used to train AI models
- • Never stored by external providers
- • Processed securely and discarded immediately
All processing happens in real time, with no long-term exposure.
Accuracy and Oversight
Lia responds only from trusted data sources. When unsure, she doesn't guess — she defers or escalates.
All interactions are:
- • Fully reviewable by staff
- • Time-stamped and exportable
- • Designed for transparency
U.S.-Based Hosting & Encryption
Lia runs on secure, U.S.-based cloud infrastructure. All data is encrypted at rest and in transit. No citizen data leaves the country.
Accessibility
Lia supports WCAG 2.1 AA accessibility standards across chat and voice. A full VPAT is available upon request.
Secure Web Access
All user interface that is accessible to city staff including dashboards, configuration, settings, reports are behind a secure, access controlled, role based system with clear audit logs.
Want the Full Compliance Overview?
Contact us directly agents@gov2biz.ai
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